Innovation leads to value
0769 8307 8360
sales@henmey.com
No.53 Chashan Town, Dongguan city, Guangdong province
Frequently Asked Questions
Delivery Time of Membrane Switch products?
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A.Membrane switch drawing design usually takes 3 working days.When the drawing provided by the customer has suficient information-color (Pantone and RAL color number), if the panel is color printed,the customer needs to provide vectorgraph,product line principles, and the location ofthe lead-out line, etc.2.when the customer confirms the membrane switch drawing, we will provide samples within 10-15 working days 3.After the customer confirms the membrane switch sample, the bulk goods will be completed in 15-22 working days.
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Delivery Time of silicone rubber products?
For silicone products, customers are required to provide 3D files to start mold development. If both the 3D files and graphic artwork are available, the test mold will be ready within 7-10 working days. After that, it will take another 5-6 working days for sample production. For relatively simple products, samples can be delivered within 10 days after the mold is completed.
Once the sample from the test mold is confirmed to be approved, it will take 12-15 working days to develop the production mold. After the sample from the production mold is verified as qualified, the production lead time will be 18-22 days.
How to make a complaint?
You may either contact your corresponding account manager directly or send an email to sales@henmey.com.
Need Quick Valuation?
Please provide the information required for the document.The initial price will be given within 12 hours. lf you are in need of an oficial estimate click the link below and email or fax the completed form to us. We willrespond within 24 hours.
What if the product is out of stock?
If your inventory is insufficient, please contact us immediately. Upon receiving your order, we will prioritize the production for you and provide you with the fastest possible delivery date.
Why haven't I received the product for a long time?
If the shipment has been dispatched, we will email you the tracking number or AWB. You can check the logistics progress on the official website of FedEx or UPS using this number. If your shipment shows as "delivered" but you have not received the product, we always suggest seeing if the package was possiblyleft with a neighbor.All orders need to be signed for by someone 21 or older in order to be marked as complete. lf you are not able to locate your shipment, please contact our support team right away so they can take the appropriate steps in finding yourpackage.Note that missing shipments must be reported to us within 24-48 hours of the tracking showing "delivered" for our team to help. Please note our team is not authorized to refund/reship until we hear back with the results of the investigation.
Our Customers
Mobile: 0769 8307 8360
lE-mail: sales@henmey.com
Address: No 53. Chashan town, Dongguan city, Guangdong province, China.
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